Legal
Privacy Policy
How Horizon Security Services Ltd collects, uses, stores, and protects personal information when you contact us, request a quote, or use this website.
Information we collect
We may collect personal information you provide directly to us, including your name, company name, phone number, email address, service requirements, and any details you submit through contact or quote request forms. We may also collect limited technical data such as IP address, browser type, device information, and website usage data through standard analytics, security, and cookie technologies.
How we use your data
We use personal information to respond to enquiries, prepare quotations, deliver and manage security services, verify business requirements, maintain records, improve our website, and meet legal, regulatory, insurance, and compliance obligations. We may also use your information to communicate about our services where this is relevant to your enquiry or existing business relationship.
Data handling
Lawful basis and retention
We process personal data where necessary for legitimate business interests, to take steps at your request before entering into a contract, to perform contractual obligations, to comply with legal duties, or where consent is required. We retain information only for as long as reasonably necessary for enquiries, service delivery, record keeping, compliance, dispute resolution, and security management purposes.
Quote requests
Service delivery
Legal compliance
Business records
Sharing and security
We may share information with trusted service providers, professional advisers, insurers, IT and website providers, and public authorities where required by law or necessary for service delivery. We do not sell personal information. We take reasonable technical and organisational measures to protect data against unauthorised access, loss, misuse, or disclosure, but no online transmission or storage method can be guaranteed to be completely secure.
Your rights
Depending on applicable law, you may have rights to request access to your personal data, ask for correction or deletion, object to certain processing, request restriction, or ask for data portability where applicable. You may also withdraw consent where processing relies on consent. To make a privacy-related request, please contact Horizon Security Services Ltd using the contact details on this website.